At Sanmeds, customer satisfaction is our priority. If you are not satisfied with your purchase, please review our return and refund policy.
1. **Eligibility for Returns**
You can return most items purchased from Sanmeds within 7 days of receiving your order, provided that the item is in its original packaging, unused, and with all accompanying documents.
2. **Non-Returnable Items**
– Opened or used pharmaceutical products.
– Products marked as non-returnable on the product page.
– Items damaged due to improper handling by the customer.
3. **Return Process**
To initiate a return, contact our customer support team at [email protected] or via WhatsApp at 9325885027 with your order details. We will guide you through the return process.
4. **Refunds**
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.
5. **Return Shipping Costs**
- If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping costs. Otherwise, return shipping costs are the responsibility of the customer.